Overview

This course examines risk factors that lurk in the medical office, where nearly 30 percent  of medical liability claims originate. Such risks may be procedural (for example, the protocols office assistants follow in pursuing bad debts).  Some are systems-based, like the steps taken to review lab reports before they are filed.  Such routine activities as patient scheduling, tracking lab reports and x-rays, and maintaining records can produce risks that may increase the chances of suit.  This course will show physicians what to look out for, and what to do when such risks are found.

Objectives

Upon completion of this course, a physician should be able to:
1. Better identify the practice patterns which contribute to perceived quality problems or produce potential liability risks.
2. Recognize the importance of telephone communication on quality and liability.
3. Know when and how to obtain informed consent in the office.
4. Recognize the role of written office procedures in managing risk.

Target Audience

This course is designed for physicians who see patients in the office.

Methodology

This is a self-study course consisting of text and CME test.  Physicians should read the course content, answer the test questions and submit the answers for scoring.  Those who complete the course with a score of 80 percent or higher will earn a maximum of 1 AMA PRA Category 1 creditsTM.

Faculty/Author

This course was developed by Rosemary Gafner, Ed.D.  Dr. Gafner’s CV is available on request or online at https://www.medrisk.com/Medrisk/Faculty/CV/default.aspx.

CME Information

Medical Risk Management, Inc. is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.  Medical Risk Management, Inc.designates this continuing medical education activity for a maximum of 1 AMA PRA Category 1 creditTM.  Physicians should only claim credit commensurate with the extent of their participation in the activity.

This activity is valid for release May 1, 2007 and expires on April 30, 2010.

Commercial Support

This activity was developed solely by Medical Risk Management, Inc. without any outside commercial support.